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button{flex:150px}.conversation-panel{gap:14px;display:grid}.message-list,.attachment-list{gap:10px;display:grid}.message-item{border:1px solid #e2e8f0;border-radius:7px;gap:8px;padding:12px;display:grid}.message-item.internal{background:#fff7ed;border-color:#fed7aa}.message-item.public{background:#f8fafc}.message-item.system{background:#eff6ff;border-color:#bfdbfe}.message-item.system p{color:#1e3a8a;font-weight:600}.message-meta{color:#64748b;flex-wrap:wrap;align-items:center;gap:8px;font-size:12px;display:flex}.message-meta strong{color:#172033}.message-meta span{color:#334155;background:#e2e8f0;border-radius:999px;padding:4px 8px;font-weight:800}.message-meta .message-delivery-state{color:#166534;background:#dcfce7;font-weight:600}.message-meta .message-delivery-state.is-failed{color:#991b1b;background:#fee2e2}.message-item 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small{color:#64748b;margin-top:3px}.ticket-reply-notice{background:#fff7ed;border:1px solid #fed7aa;border-radius:7px;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px;padding:12px;display:grid}.ticket-reply-notice p{color:#9a3412;margin-top:4px;font-size:13px}.attachment-card{color:#172033;background:#fff;border:1px solid #e2e8f0;border-radius:7px;grid-template-columns:76px minmax(0,1fr);align-items:center;gap:10px;min-height:92px;padding:8px;text-decoration:none;display:grid}.attachment-card:hover{border-color:#0f766e}.attachment-preview{color:#475569;background:#eef2f6;border-radius:6px;place-items:center;width:76px;height:76px;font-size:14px;font-weight:900;display:grid;overflow:hidden}.attachment-preview img{object-fit:cover;width:100%;height:100%}.attachment-preview.video{color:#1d4ed8;background:#eff6ff}.attachment-preview.document{color:#475569;background:#f8fafc}.attachment-info{gap:3px;min-width:0;display:grid}.attachment-info 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