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24px;justify-content:center;align-items:center;width:24px;min-width:24px;height:24px;min-height:24px;padding:0;font-family:Arial,sans-serif;font-size:16px;font-weight:400;line-height:1;display:inline-flex;position:absolute;top:0;right:0}.message-meta .message-edit-action span{color:inherit;font:inherit;background:0 0;border-radius:0;padding:0}.message-meta .message-edit-action:hover{color:#475569;opacity:1;background:#e8eef5}.message-meta .message-edit-action:focus-visible{outline-offset:2px;outline:2px solid #0f766e}.message-inline-edit{gap:8px;display:grid}.message-inline-edit textarea{resize:vertical;min-height:96px}.message-inline-edit-actions,.message-item-actions{flex-wrap:wrap;justify-content:flex-end;align-items:center;gap:8px;display:flex}.message-item-actions:empty{display:none}.message-edit-delivery{background:#f8fafc;border:1px solid #d8e1ec;border-radius:6px;justify-content:space-between;align-items:flex-start;gap:12px;padding:10px 12px;display:flex}.message-edit-delivery strong,.message-edit-delivery p,.message-edit-delivery small{display:block}.message-edit-delivery p{color:#334155;margin:4px 0 0}.message-edit-delivery small{color:#64748b;margin-top:4px}.message-edit-delivery.is-failed{background:#fff7f7;border-color:#fecaca}.message-edit-delivery.is-failed strong,.message-edit-delivery.is-failed small{color:#991b1b}.message-revision-history{border-left:3px solid #cbd5e1;gap:8px;padding:4px 0 4px 12px;display:grid}.message-revision-history>strong{color:#475569;text-transform:uppercase;font-size:12px}.message-revision-history ol{gap:8px;margin:0;padding:0;list-style:none;display:grid}.message-revision-history li{gap:4px;display:grid}.message-revision-history li+li{border-top:1px solid #e2e8f0;padding-top:8px}.message-revision-history li>div{color:#64748b;justify-content:space-between;align-items:center;gap:12px;font-size:12px;display:flex}.message-revision-history li p{color:#475569;margin:0}.message-rich-text{overflow-wrap:anywhere;color:#172033;white-space:normal;line-height:1.5}.message-edit-delivery .message-rich-text{margin-top:4px}.message-rich-text blockquote{border-left:3px solid #94a3b8;margin:6px 0;padding-left:10px}.message-rich-text code{background:#e8eef5;border-radius:3px;padding:1px 4px;font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.message-rich-text i,.message-rich-text em{font-style:italic}.message-rich-text a{color:#0369a1;text-decoration:underline}@media (width<=640px){.message-edit-delivery{flex-direction:column;align-items:stretch}.message-edit-delivery .compact-action{width:100%}}.delivery-problem-banner{color:#8f1d1d;background:#fff1f1;border:1px solid #f2b8b8;border-radius:6px;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:16px;padding:14px 16px;display:flex}.delivery-problem-banner strong,.delivery-problem-banner p{margin:0;display:block}.delivery-problem-banner p{color:#7c3535;margin-top:4px}.message-delivery-retry{width:auto}.message-meta .message-delivery-state.is-failed{color:#991b1b;background:#fee2e2}.message-item p{color:#172033;white-space:pre-wrap;line-height:1.5}.system-event-detail{color:#475569;font-size:12px;line-height:1.4;display:block}.message-attachments{gap:8px;display:grid}.message-attachment-preview{color:#172033;text-align:left;background:#fff;border:1px solid #d8e1ec;border-radius:7px;grid-template-columns:76px minmax(0,1fr);align-items:center;gap:10px;padding:8px;display:grid}.message-attachment-preview:hover{border-color:#0f766e}.message-attachment-preview.image{background:0 0;border:0;width:min(260px,100%);padding:0;display:block}.message-attachment-preview.image:hover .attachment-preview{box-shadow:0 0 0 2px #0f766e}.message-attachment-preview.image .attachment-preview{aspect-ratio:4/3;background:#f8fafc;border:1px solid #d8e1ec;width:100%;height:auto}.message-attachment-preview strong,.message-attachment-preview small{text-overflow:ellipsis;white-space:nowrap;display:block;overflow:hidden}.message-attachment-preview small{color:#64748b;margin-top:3px}.ticket-reply-notice{background:#fff7ed;border:1px solid #fed7aa;border-radius:7px;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px;padding:12px;display:grid}.ticket-reply-notice p{color:#9a3412;margin-top:4px;font-size:13px}.attachment-card{color:#172033;background:#fff;border:1px solid #e2e8f0;border-radius:7px;grid-template-columns:76px minmax(0,1fr);align-items:center;gap:10px;min-height:92px;padding:8px;text-decoration:none;display:grid}.attachment-card:hover{border-color:#0f766e}.attachment-preview{color:#475569;background:#eef2f6;border-radius:6px;place-items:center;width:76px;height:76px;font-size:14px;font-weight:900;display:grid;overflow:hidden}.attachment-preview 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#d8e1ec;border-radius:7px;grid-template-columns:minmax(180px,1.3fr) repeat(4,minmax(120px,1fr));gap:0;display:grid;overflow:hidden}.registry-sla-summary>div,.registry-sla-summary-item{text-align:left;background:#fff;border-right:1px solid #e2e8f0;align-content:center;gap:4px;min-height:64px;padding:10px 12px;display:grid}.registry-sla-summary>div span,.registry-sla-summary-item span{color:#64748b;text-transform:uppercase;font-size:12px;font-weight:900}.registry-sla-summary>div small{color:#64748b}.registry-sla-summary-item:last-child{border-right:0}.registry-sla-summary-item strong{color:#172033;font-size:21px;line-height:1}.registry-sla-summary-item:hover,.registry-sla-summary-item.active{background:#f8fafc}.registry-sla-summary-item.risk.active{background:#fff7ed}.registry-sla-summary-item.breached.active{background:#fff1f2}.registry-sla-summary-item.ok.active{background:#ecfdf5}.registry-sla-summary-item.paused.active{background:#eff6ff}.registry-presets{grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:10px;display:grid}.registry-preset{color:#334155;text-align:left;background:#fff;border:1px solid #d8e1ec;border-radius:7px;gap:4px;min-height:62px;padding:10px 12px;display:grid}.registry-preset strong,.registry-preset span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.registry-preset strong{color:#172033;font-size:14px}.registry-preset span{color:#64748b;font-size:12px}.registry-preset.active,.registry-preset:hover{background:#f0fdfa;border-color:#5eead4}.registry-view-bar{grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:12px 18px;display:grid}.registry-view-list,.registry-view-actions,.registry-view-editor-actions{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.registry-view-label{color:#64748b;text-transform:uppercase;font-size:12px;font-weight:900}.registry-view-empty{color:#94a3b8;font-size:13px}.registry-view-chip{color:#334155;background:#fff;border:1px solid #d8e1ec;border-radius:999px;align-items:center;gap:6px;min-height:34px;padding:0 12px;font-size:13px;font-weight:700;display:inline-flex}.registry-view-chip span{color:#64748b;font-size:11px;font-weight:600}.registry-view-chip:hover,.registry-view-chip.active{color:#115e59;background:#f0fdfa;border-color:#2dd4bf}.registry-columns-editor,.registry-view-editor{border-top:1px solid #e2e8f0;grid-column:1/-1;padding-top:12px}.registry-columns-editor{gap:10px;display:grid}.registry-columns-editor>div{flex-wrap:wrap;gap:10px 18px;display:flex}.registry-view-editor{grid-template-columns:minmax(220px,1fr) minmax(150px,220px) minmax(190px,auto) auto;align-items:end;gap:12px;display:grid}.registry-default-view{min-height:44px}.registry-view-editor-actions{justify-content:flex-end}.registry-view-bar>.form-error{grid-column:1/-1}.registry-export-state{color:#1e3a8a;background:#eff6ff;border:1px solid #bfdbfe;border-radius:7px;justify-content:space-between;align-items:center;gap:16px;padding:12px 14px;display:flex}.registry-export-state>div{gap:3px;display:grid}.registry-export-state span{color:#475569;font-size:13px}.registry-export-state.ready{color:#065f46;background:#ecfdf5;border-color:#a7f3d0}.registry-export-state.failed{color:#991b1b;background:#fff7f7;border-color:#fecaca}.registry-summary-card{color:#172033;text-align:left;background:#fff;border:1px solid #d8e1ec;border-radius:7px;justify-items:start;gap:6px;min-height:72px;padding:12px;display:grid}.registry-summary-card span{color:#64748b;text-transform:uppercase;font-size:12px;font-weight:900}.registry-summary-card strong{font-size:24px;line-height:1}.registry-summary-card.active,.registry-summary-card:hover{background:#f0fdfa;border-color:#5eead4}.tickets-registry-filters{grid-template-columns:repeat(6,minmax(150px,1fr));gap:12px;display:grid}.registry-bulk-panel{grid-template-columns:minmax(220px,1.3fr) repeat(2,minmax(160px,1fr)) minmax(120px,auto);align-items:end;gap:12px;display:grid}.registry-bulk-panel>div{gap:3px;min-width:0;display:grid}.registry-bulk-panel p:not(.eyebrow){color:#64748b;font-size:13px;line-height:1.4}.tickets-registry-filters .registry-search-field{grid-column:span 2}.registry-checkboxes{flex-wrap:wrap;grid-column:1/-1;align-items:center;gap:10px 18px;padding-top:4px;display:flex}.tickets-registry-table{padding:0;overflow-x:auto}.registry-table-head,.registry-ticket-row{grid-template-columns:var(--registry-columns);width:100%;min-width:var(--registry-table-min-width);align-items:center;gap:10px;display:grid}.registry-table-head{color:#64748b;text-transform:uppercase;background:#f8fafc;border-bottom:1px solid #e2e8f0;padding:12px 14px;font-size:12px;font-weight:900}.registry-ticket-row{color:#172033;text-align:left;background:#fff;border:1px solid #0000;border-bottom-color:#e2e8f0;width:100%;padding:14px}.registry-ticket-row:hover{background:#f8fafc}.registry-ticket-row.important-client-ticket:hover{background:#fef9e7}.registry-ticket-row.selected{background:#f0fdfa}.registry-ticket-select{place-items:center;display:grid}.registry-ticket-select input,.registry-table-head input{width:18px;height:18px}.registry-ticket-row>span,.registry-ticket-main{gap:5px;min-width:0;display:grid}.registry-ticket-row strong,.registry-ticket-row small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.registry-ticket-title-line{align-items:center;gap:8px;min-width:0;display:flex}.registry-ticket-title-line strong{flex:1;min-width:0}.registry-ticket-title-line .ticket-unread-badge{flex:none}.registry-ticket-row small{color:#64748b}.registry-ticket-timing .attention{color:#b45309;font-weight:800}.registry-ticket-tags{flex-wrap:wrap;gap:4px;display:flex}.registry-ticket-tag{color:#3730a3;text-overflow:ellipsis;white-space:nowrap;background:#eef2ff;border-radius:999px;max-width:120px;padding:2px 7px;font-size:11px;font-weight:700;overflow:hidden}.ticket-status-pill{white-space:nowrap;border-radius:999px;justify-content:center;align-items:center;min-height:28px;padding:0 10px;font-size:12px;font-weight:900;display:inline-flex}.ticket-status-pill.new{color:#075985;background:#e0f2fe}.ticket-status-pill.in_progress{color:#115e59;background:#ccfbf1}.ticket-status-pill.waiting_decision{color:#6d28d9;background:#ede9fe}.ticket-status-pill.waiting_customer,.ticket-status-pill.customer_review{color:#92400e;background:#fef3c7}.ticket-status-pill.waiting_specialist,.ticket-status-pill.rework{color:#1d4ed8;background:#dbeafe}.ticket-status-pill.closed{color:#166534;background:#dcfce7}.ticket-status-pill.cancelled{color:#991b1b;background:#fee2e2}.ticket-decision-wait-card{background:#faf8ff;border:1px solid #ddd6fe;border-left:4px solid #8b5cf6;border-radius:7px;gap:12px;padding:12px 14px;display:grid}.ticket-decision-wait-field,.ticket-decision-wait-action{gap:4px;min-width:0;display:grid}.ticket-decision-wait-card span{color:#64748b;font-size:12px;font-weight:700}.ticket-decision-wait-card strong{overflow-wrap:anywhere;color:#312e81;font-size:14px;font-weight:600}.ticket-decision-wait-action{border-top:1px solid #ddd6fe;padding-top:11px}.ticket-decision-wait-action .ticket-action-button{width:100%;min-width:0}.ticket-decision-wait-modal{background:#fff;border-radius:8px;gap:14px;width:min(560px,100%);max-height:calc(100vh - 48px);padding:20px;display:grid;overflow:auto}.ticket-decision-wait-modal>header,.ticket-decision-wait-modal footer{justify-content:space-between;align-items:center;gap:12px;display:flex}.ticket-decision-wait-modal h2,.ticket-decision-wait-modal p{margin:0}.ticket-decision-wait-modal>p,.ticket-decision-wait-modal label small{color:#64748b}.ticket-decision-wait-modal form{gap:14px;display:grid}.ticket-decision-wait-modal label{gap:6px;display:grid}.ticket-decision-wait-modal label>span{color:#475569;text-transform:uppercase;font-size:12px;font-weight:700}.ticket-decision-customer-notice{border-top:1px solid #e2e8f0;gap:12px;padding-top:14px;display:grid}.ticket-decision-wait-modal .ticket-decision-notify-toggle{cursor:pointer;grid-template-columns:20px minmax(0,1fr);align-items:start;gap:10px;display:grid}.ticket-decision-notify-toggle input{cursor:pointer;width:18px;min-height:18px;margin:2px 0 0}.ticket-decision-wait-modal .ticket-decision-notify-toggle>span{color:#172033;text-transform:none;gap:2px;font-size:14px;font-weight:400;line-height:1.4;display:grid}.ticket-decision-notify-toggle strong{font-size:14px}.ticket-decision-notify-toggle small{color:#64748b}.ticket-decision-wait-modal footer{justify-content:flex-end;padding-top:4px}@media (width<=700px){.ticket-decision-wait-modal footer{flex-direction:column-reverse;align-items:stretch}.ticket-decision-wait-modal footer button{width:100%}}.sla-target-list dd{gap:3px;display:grid}.sla-cycle-note{color:#115e59;background:#f0fdfa;border-left:3px solid #0f766e;gap:2px;margin-bottom:10px;padding:8px 10px;font-size:13px;display:grid}.sla-cycle-note span{color:#475569}.sla-target-list small{color:#64748b}.sla-target-status{color:#475569;background:#f1f5f9;border-radius:999px;justify-self:start;padding:3px 8px;font-size:12px;font-weight:800}.sla-target-status.ok,.sla-target-status.completed{color:#166534;background:#dcfce7}.sla-target-status.warning{color:#92400e;background:#fef3c7}.sla-target-status.critical{color:#9a3412;background:#ffedd5}.sla-target-status.breached{color:#991b1b;background:#fee2e2}.sla-target-status.paused{color:#1d4ed8;background:#dbeafe}.sla-pause-note{color:#9a3412;background:#fff7ed;border-radius:8px;gap:4px;padding:10px 12px;display:grid}.sla-pause-note strong{color:#7c2d12}.sla-pause-note p{margin:0}.sla-pause-note small{color:#c2410c}.sla-pause-total{color:#475569;background:#f8fafc;border-radius:8px;margin:0;padding:8px 10px;font-size:13px;font-weight:800}.sla-control-box{gap:10px;display:grid}.registry-pagination{width:100%;min-width:var(--registry-table-min-width);justify-content:space-between;align-items:center;gap:16px;padding:14px;display:flex}.registry-pagination>div{align-items:center;gap:10px;display:flex}.notifications-page{gap:16px;display:grid}.notifications-lead{color:#64748b;margin-top:5px;font-size:14px}.notification-quick-filters{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;display:grid}.notification-quick-filter{color:#334155;text-align:left;background:#fff;border:1px solid #dbe3ed;border-radius:7px;grid-template-columns:minmax(0,1fr) auto;gap:3px 12px;min-height:76px;padding:12px 14px;display:grid}.notification-quick-filter:hover{border-color:#94a3b8}.notification-quick-filter.active{color:#115e59;background:#f0fdfa;border-color:#0f766e;box-shadow:inset 0 0 0 1px #0f766e}.notification-quick-filter span,.notification-quick-filter strong{align-self:center;font-size:15px}.notification-quick-filter span{font-weight:600}.notification-quick-filter strong{color:#334155;text-align:center;background:#e2e8f0;border-radius:999px;min-width:26px;padding:3px 8px}.notification-quick-filter.active strong{color:#115e59;background:#ccfbf1}.notification-quick-filter small{color:#64748b;grid-column:1/-1;font-size:12px}.notifications-filter-panel{gap:14px;display:grid}.notifications-filter-header{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.notifications-filter-header p{color:#64748b;margin-top:3px;font-size:13px}.notifications-filter-header>div:last-child{align-items:center;gap:12px;display:flex}.notifications-filter-toggle{display:none}.notifications-toolbar{grid-template-columns:minmax(260px,1fr) minmax(150px,190px) minmax(190px,240px) minmax(130px,160px);gap:12px;display:grid}.notifications-list{padding:0;display:grid;overflow:hidden}.notification-row{background:#fff;border-bottom:1px solid #e2e8f0;border-left:4px solid #0000;grid-template-columns:minmax(320px,1fr) minmax(160px,200px) 105px 145px 126px;align-items:center;gap:12px;padding:12px 14px;display:grid}.notification-row.unread{background:#f0fdfa}.notification-row.severity-warning{border-left-color:#f59e0b}.notification-row.severity-warning.unread{background:#fffbeb}.notification-row.severity-critical{background:#fff7ed;border-left-color:#ea580c}.notification-row.severity-danger{background:#fff7f7;border-left-color:#dc2626}.notification-row.severity-assignment{border-left-color:#7c3aed}.notification-row.severity-info{border-left-color:#2563eb}.notification-main{color:#172033;cursor:pointer;text-align:left;background:0 0;border:0;grid-template-columns:12px minmax(0,1fr);align-items:start;gap:12px;padding:0;display:grid}.notification-main:disabled{cursor:wait;opacity:.7}.notification-main>span:last-child{gap:4px;min-width:0;display:grid}.notification-main strong,.notification-main small{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.notification-main small,.notification-row time{color:#64748b;font-size:13px}.notification-ticket-link{font-weight:700;color:#0f766e!important}.notification-dot{background:#94a3b8;border-radius:999px;width:10px;height:10px;margin-top:5px}.notification-dot.ticket_created,.notification-dot.ticket_customer_message{background:#2563eb}.notification-dot.ticket_assigned{background:#0f766e}.notification-dot.ticket_department_assigned{background:#7c3aed}.notification-dot.ticket_status_changed{background:#b45309}.notification-dot.sla_warning{background:#f59e0b}.notification-dot.sla_critical{background:#ea580c}.notification-dot.sla_breached,.notification-dot.sla_escalated{background:#dc2626}.notification-type,.notification-read-state{white-space:nowrap;border-radius:999px;justify-content:center;padding:6px 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